Terms of Service
Please read these Terms of Service ("Terms") carefully before using ScreenReady ("ScreenReady", "the Service", "we", "us", "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Nothing in these Terms removes or limits your statutory rights as a consumer. Where any provision of these Terms conflicts with your non-excludable legal rights, those rights prevail. See Section 14.
1. About these Terms
These Terms form a legally binding agreement between you and us. They incorporate our Privacy Policy by reference (Section 13). We may update them as set out in Section 18.
2. Who we are
The Service is provided by:
ScreenReady
A sole trader trading as ScreenReady, operating from Heriot-Watt University, Riccarton, Currie, Midlothian, EH14 4AS.
You can contact us at any time at [email protected].
3. The Service
ScreenReady is an AI-powered mock-interview platform that simulates screening interviews. The Service generates practice questions, transcribes your spoken answers within your browser, provides AI-generated feedback and scores, and stores your interview history. In camera mode, it also analyses your delivery and body language (such as eye contact, posture, and expression) entirely within your browser to provide presence coaching.
To be clear, and consistent with our Privacy Policy: your webcam video and microphone audio are never uploaded to or stored on our servers. Speech is converted to a text transcript in your browser, and only that transcript (and a small set of non-identifying delivery scores in camera mode) is sent to us.
ScreenReady is a practice tool only. We make no representation that using ScreenReady will result in success in any actual interview. Interview outcomes depend on many factors outside our control.
4. Eligibility
ScreenReady is intended for adults. You must be at least 18 years old to use the Service. By creating an account or using the Service, you confirm that you are 18 or over.
We rely on this self-declaration and do not require you to verify your age with identity documents or other proof. If we become aware that someone under 18 is using the Service, we will close the account and delete the associated personal data (see our Privacy Policy). You are responsible for ensuring the information you provide is accurate.
5. Your account
You sign in using a magic link sent to your email address — no password is required. You are responsible for keeping your email account secure. You must not share your account with others or allow others to access the Service using your sign-in link. We reserve the right to suspend or terminate accounts that breach these Terms (see Section 19).
6. Free tier, Pro subscription, and interview packs
Free tier. New users receive 3 full mock interviews at no charge. After using your free mocks, AI coaching and scoring require a Pro subscription or an interview pack.
Pro subscription. Pro provides unlimited mock interviews and full AI coaching, billed monthly or annually in advance. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date.
Interview packs. Interview packs are one-time purchases of 10 additional mock interviews. Packs do not expire.
7. Pricing, payment, and renewal
Current prices for Pro subscriptions and interview packs are shown at checkout before you confirm your purchase, and include any applicable taxes. Payments are processed by Stripe; we never receive or store your full card details. By subscribing, you authorise us (via Stripe) to charge your chosen payment method at the start of each billing period until you cancel. We will tell you in advance of any change to your subscription price, and such a change will only take effect at your next renewal, giving you the chance to cancel first.
8. Your right to cancel (14-day cooling-off period)
As a consumer buying online, you have a legal right to cancel your purchase of a Pro subscription or an interview pack within 14 days of entering into the contract, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you want immediate access. Our paid features are digital and available immediately. If you choose to start using paid features within the 14-day period, then by doing so:
- you expressly request that we begin providing the paid Service immediately; and
- you acknowledge that you will lose your right to cancel any digital content once it has been accessed, and that for the ongoing subscription Service you will be charged a proportionate amount for what you have used up to the point you cancel.
How to cancel within the cooling-off period. Email [email protected] or use the billing portal (Account → Manage Plan). If you cancel in time and have not started using the paid features, we will refund you in full within 14 days. If you asked us to start immediately, we will refund any amount you have not effectively used, as set out above.
9. Cancelling an ongoing subscription
Outside the cooling-off period, you may cancel your Pro subscription at any time via the billing portal (Account → Manage Plan) or by emailing us. Cancellation stops the next renewal; your access continues until the end of the current billing period, and we do not provide partial refunds for unused time in a period unless required by law or in the circumstances in Section 10. We will confirm your cancellation in writing.
10. Refunds for faults
Separately from your cooling-off rights and your statutory rights in Section 14, if a technical fault on our side prevents you from completing a mock interview, contact us at [email protected] and we will put it right, which may include restoring the interview or providing a refund or credit where appropriate.
11. Acceptable use
You agree not to: use the Service for any unlawful purpose; attempt to reverse-engineer, scrape, or automate the Service; share, resell, or sublicense access; submit content that is unlawful, harmful, abusive, discriminatory, or infringes third-party rights; use the Service to train competing AI models or products; circumvent the free-tier limit through multiple accounts; or interfere with the security or integrity of the Service.
12. AI-generated content
Interview questions and feedback are generated by AI (Anthropic Claude). AI-generated content may occasionally be inaccurate, incomplete, or not reflective of how a specific employer actually conducts interviews. Use AI feedback as one input among many in your preparation, not as definitive guidance. ScreenReady is not affiliated with any employer mentioned in the Service; company names are used solely to tailor practice questions to realistic interview contexts.
13. Intellectual property and your content
The ScreenReady platform — including its code, design, branding, and non-user-generated content — is owned by us and protected by intellectual property laws.
You retain ownership of your own interview answers and CV content. By submitting content to the Service, you grant us a limited, non-exclusive licence to process and store it for the purpose of providing the Service to you. Any use of your content to improve our AI scoring is separate, optional, and governed by the consent-based scoring-research dataset described in our Privacy Policy; we rely on that pseudonymised, consent-based process and not on this licence for product improvement.
14. Privacy and data protection
Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference and explains how we handle your personal data and the rights you have. If you have a data-protection concern, you can complain to us directly and, if unresolved, to the Information Commissioner's Office, as set out in the Privacy Policy.
15. Your statutory rights as a consumer
If you are a consumer, you have legal rights under the Consumer Rights Act 2015 and other consumer-protection law that cannot be excluded or limited by these Terms. These include rights that digital content and digital services we supply must be of satisfactory quality, fit for any purpose made known to us, and as described, and remedies if they are not. Nothing in these Terms affects those rights. For free information about your consumer rights, you can contact Citizens Advice (citizensadvice.org.uk).
16. Disclaimers
Subject to Section 15 and Section 17, and to the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, and — except for the non-excludable terms described in Section 15 — we exclude all implied warranties and conditions to the extent the law allows.
17. Limitation of liability
Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for any breach of the non-excludable consumer rights described in Section 15; and for any other liability that cannot be limited or excluded under applicable law.
Subject to the paragraph above:
- we are not liable for any loss that was not reasonably foreseeable, or for loss arising from your failure to keep your email or device secure; and
- our total liability to you for all claims arising from these Terms or your use of the Service, in any 12-month period, is limited to the greater of (a) the total amount you paid us in that period and (b) £100. (This floor ensures the limit is fair to free-tier users who have paid nothing.)
If you use the Service as a business rather than as a consumer, additional exclusions of indirect and consequential loss apply to the extent permitted by law.
18. Changes to the Service and to these Terms
We may modify, suspend, or discontinue parts of the Service. Where a change is material, we will give you reasonable advance notice by email or in-app. We may also update these Terms; where changes are material or affect your rights, we will notify you in advance and give you the opportunity to cancel before the changes take effect. Minor, non-material changes (for example, clarifications) take effect when posted. Your continued use of the Service after a change takes effect constitutes acceptance of the updated Terms, except where a change requires your fresh consent.
19. Suspension and termination
We may suspend or terminate your access if you materially breach these Terms (including the acceptable-use rules in Section 11), if required by law, or to protect the Service or other users. Where practical and lawful, we will give you notice and an opportunity to remedy the issue. You may stop using the Service and close your account at any time; our Privacy Policy explains what happens to your data.
20. Governing law and jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or the Service, are governed by the law of Scotland.
If you are a consumer, you benefit from the mandatory consumer-protection rules of the part of the UK in which you live, and you may bring legal proceedings in the courts of your own home nation (Scotland, England and Wales, or Northern Ireland). Otherwise, the courts of the jurisdiction stated above have non-exclusive jurisdiction.
21. Complaints and contact
If you have any concern or complaint about the Service, please contact us first at [email protected] so we can try to resolve it. For data-protection complaints, see the route in our Privacy Policy. For general consumer disputes you cannot resolve with us, you can seek free advice from Citizens Advice (citizensadvice.org.uk).
22. General
If any provision of these Terms is found unenforceable, the rest remain in force. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours to a successor in connection with a reorganisation, merger, or sale, without reducing your rights. These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service.